Help DeskYour 24/7 Support
Fast and accurate solutions to ensure uninterrupted operations
Technical Assistance that Boosts your Business
Efficient incident management with advanced technology and trained team
At Xtendo, our Help Desk (IB/OB) is your first point of contact to quickly resolve technical issues. With a highly trained team accessible 24 hours a day, we are ready to handle both inbound (IB) and outbound (OB) incidents with efficiency and accuracy. Using industry best practices and advanced technologies, we ensure fast responses and effective solutions to keep your operations running without interruption.
First Point of Contact
Quick resolution of technical issues with a team accessible 24/7.
Handling Incoming and Outgoing Incidents
Efficient management of incoming (IB) and outgoing (OB) incidents.
Customized
Approach
Adapting solutions to the specific needs of each client, based on close collaboration and understanding of challenges.
Commitment to Excellence and Customer Satisfaction
Specialized services that improve operational efficiency and customer satisfaction, with experience in various industries.
Use of Advanced Technologies
Application of industry best practices and advanced technologies for rapid responses and effective solutions.
Combining Technology and Human Touch
AI-powered Help Desk platform for proactive problem identification, with human support for complex situations.
Why Xtendo Group for Help Desk?
Our Help Desk (IB/OB) is your first point of contact to quickly resolve technical issues
At Xtendo, with a highly trained team accessible 24 hours a day, we are ready to handle both inbound (IB) and outbound (OB) incidents with efficiency and accuracy. Using industry best practices and advanced technologies, we ensure fast responses and effective solutions to keep your operations running without interruption.
With Xtendo, you will achieve greater quality and effectiveness in your commercial and operational areas
International solutions for CX and Commercial Operations with extensive experience in America and Europe
Years of Experience
Focused on commercial and operational solutions for leading global companies and innovative SMEs.
Countries
Successful projects carried out in Latin America, Brazil, the USA and Europe.
Experts and Professionals
Who speak English, Portuguese, Spanish among other languages
Clients who demand the best way to do it
Let's talk
Achieve greater quality and effectiveness in your operational areas
Xtendo Podcast
Xtendo Blog
Business content produced for you by our Team of Professionals
What does Work-Life Balance mean in the post-pandemic era?
April 2, 2021 The reconciliation of family and work life is essential in the current context, with a health crisis impacting people’s private and professional lives. It is increasingly necessary for company teams to achieve a balance that allows them
The Benefits of Customer Experience in Leading B2B Companies.
June 16, 2021 By Matias de Zan, Team Management and Performance Control at Xtendo Group,and Sabrina Aldayturriaga, Team Management at Xtendo Group Leading companies worldwide have made a significant shift in their approach recently, especially after the impact of the
Xtendo Analyzes “The Future of Work” After the Pandemic
June 30, 2021 By Fernando Rodríguez Cabanelas, HR Operations Director at Xtendo Group The Coronavirus pandemic accelerated processes in labor markets worldwide. Various areas of work had to change the ways of managing and communicating within a department. Empathy plays
