Interbank
Interbank automates its customers’ experience by hiring an omnichannel solution that improves service availability for its 2 million customers, answering queries 7 days a week, 24 hours a day.
Through all social networks and the web
Facebook, Instagram, WhatsApp, Web
+550,000 cases attended
per month
With 24x7 availability with our omnichannel solution
Improving the customer experience
In standards of care and reliability of response
Client Industry
Financial Services
Target Contacts
Bank Clients
Type of service contracted
Automated omnichannel service with referral to CX Agents
Target Country
Perú
What they say about Xtendo
Interbank is one of the four leading banks in Peru with 2 million clients. To take on the challenge of improving customer service, we demonstrated the value of our Omnichannel Automated Customer Service proposal.
We were chosen from among 5 suppliers through a demanding RFP process. Xtendo Group worked on the project together with XTR, its partner in Peru since 2019.
We implemented an Omnichannel Platform from www.S1Gateway.com that allows intelligent routing of digital channels with high levels of security (GDPR, ISO 9001, ISO 27001 & PCI certifications). We worked on the integration of processes and backends, and their related data, in a single business report. All these advances made it possible to facilitate the planning and management of the Bank’s clients.
With this project we contribute to Interbank’s successful digital transformation strategy, which in 2022 won the “Bank of The Year Award” from the prestigious magazine www.LatinFinance.com
