Omnichannel
Solutions
A unified experience for your customers, on any channel
Transform your interaction with your customers
Cohesion, personalization and efficiency at every touchpoint
Omnichannel Solutions enable companies to offer a cohesive customer experience across all channels.
By centralizing management on a single platform, customer satisfaction and loyalty are improved through multi-channel integration, information synchronization, service personalization, and brand consistency.
Benefits of Omnichannel
Moving towards a more agile and efficient operation
Improving Customer Experience
Provides seamless, continuous service, allowing customers to interact as they prefer.
Increased Satisfaction and Loyalty
Improve customer relationships by providing fast, relevant responses.
Personalized omnichannel for an outstanding customer experience
Resource Optimization
Increase operational efficiency by centralizing the management of all communication channels.
Better Customer Understanding
It allows to identify patterns of behavior and needs through data integration.
Why Choose Xtendo for your Omnichannel Solutions?
Strengthen your connection with your customers on all fronts
At Xtendo, our omnichannel approach transforms your interactions with your customers, implementing advanced technologies and customized strategies for an integrated experience that reflects your company’s values.
We improve operational efficiency and guarantee fluid and satisfactory interactions.
By choosing to work with Xtendo, you are investing in innovation and customer understanding, exceeding their expectations.
Custom RPA Implementation
Development and implementation of RPA solutions adapted to the specific needs of each client.
Integration with Existing Systems
We ensure seamless integration with current systems, minimizing disruption to operations.
Cost Reduction
Reduce operating costs by automating processes that previously required human intervention.
Ongoing Support and Maintenance
We offer ongoing support and maintenance to ensure RPA systems are running optimally.
With Xtendo, you will achieve greater quality and effectiveness in your commercial and operational areas
International solutions for CX and Commercial Operations with extensive experience in America and Europe
Years of Experience
Focused on commercial and operational solutions for leading global companies and innovative SMEs.
Countries
Successful projects carried out in Latin America, Brazil, the USA and Europe.
Experts and Professionals
Who speak English, Portuguese, Spanish among other languages
Clients who demand the best way to do it
Let's talk
Achieve greater quality and effectiveness in your operational areas
Xtendo Podcast
Xtendo Blog
Business content produced for you by our Team of Professionals
What does Work-Life Balance mean in the post-pandemic era?
April 2, 2021 The reconciliation of family and work life is essential in the current context, with a health crisis impacting people’s private and professional lives. It is increasingly necessary for company teams to achieve a balance that allows them
The Benefits of Customer Experience in Leading B2B Companies.
June 16, 2021 By Matias de Zan, Team Management and Performance Control at Xtendo Group,and Sabrina Aldayturriaga, Team Management at Xtendo Group Leading companies worldwide have made a significant shift in their approach recently, especially after the impact of the
Xtendo Analyzes “The Future of Work” After the Pandemic
June 30, 2021 By Fernando Rodríguez Cabanelas, HR Operations Director at Xtendo Group The Coronavirus pandemic accelerated processes in labor markets worldwide. Various areas of work had to change the ways of managing and communicating within a department. Empathy plays
