Optimize your customer service with effective Inbound strategies Comprehensive management of calls, emails and live chats for an exceptional customer experience
Quality Care
Maximize satisfaction and loyalty with personalized attention
Inbound Services are an essential strategy in customer relationship management, designed to maximize satisfaction and loyalty. These services encompass the reception and management of calls, emails, live chats and other communication channels, where customers seek support, make inquiries or resolve problems.
Improve the Customer Experience
Provides efficient and personalized service that increases customer satisfaction.
Strengthen the Relationship with the Client
Every interaction becomes an opportunity to strengthen customer loyalty.
Increase operational efficiency
The use of advanced technologies and proactive management improve the efficiency and effectiveness of the service.
Personalization of Service
Adapting each interaction to the specific needs of the client.
Comprehensive Support
Offers comprehensive solutions ranging from technical support to query management.
Why Xtendo Group for Inbound?
Our success in Inbound Services lies in providing fast and effective responses
Strengthening customer relationships and fostering loyalty. We stand out for our dedication to excellence and use of cutting-edge technology. Choosing us means having a strategic partner who understands and anticipates your needs, guaranteeing exceptional and proactive service that boosts your business.
We focus on creating personalized interactions that increase customer satisfaction, encompassing customer service, technical support and query management, optimized with artificial intelligence and a highly trained team, reflecting your brand values and exceeding expectations at every touchpoint.
Efficient Management of Inbound Interactions
Maximize customer satisfaction and loyalty by efficiently managing calls, emails, live chats, and other communication channels.
Comprehensive Approach to Support
It enables customers to get support, ask questions and resolve issues effectively.
Identifying Opportunities
It not only focuses on problem solving, but also on identifying opportunities to improve the customer experience and provide added value.
Use of Advanced Technologies
Utiliza inteligencia artificial, análisis de datos y sistemas de gestión de relaciones con los clientes (CRM) para personalizar cada interacción.
Anticipation of Customer Needs
It helps companies anticipate customer needs, improving service quality and strengthening customer relationships.
With Xtendo, you will achieve greater quality and effectiveness in your commercial and operational areas
International solutions for CX and Commercial Operations with extensive experience in America and Europe
Years of Experience
Focused on commercial and operational solutions for leading global companies and innovative SMEs.
Countries
Successful projects carried out in Latin America, Brazil, the USA and Europe.
Experts and Professionals
Who speak English, Portuguese, Spanish among other languages
Clients who demand the best way to do it
Let's talk
Achieve greater quality and effectiveness in your operational areas
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Business content produced for you by our Team of Professionals
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The Benefits of Customer Experience in Leading B2B Companies.
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Xtendo Analyzes “The Future of Work” After the Pandemic
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