+20 years of experience
Xtendo is a company founded in 2002 that provides International Solutions for Marketing, Sales & Operations, with the mission of helping Organizations to Acquire, Retain and Satisfy Customers and Channels.
Who are we?
Xtendo Group is an international BPO/Contact Center & Generative AI company with 22 years of proven success. It is made up of more than 1,300 professionals and experts with global experience, providing solutions for customer success and business operations.
We work for leading corporations such as Pedidos Ya/ Delivery Hero, Microsoft Corp, Interbank, Grupo Falabella and Grupo Claro, among others, and for SMEs that aspire to lead their industries.
We have extensive experience in the United States, Europe, Canada and Latin American countries, providing human talent and generative AI for customer success. Always with the mission of helping organizations ACQUIRE, SATISFY AND RETAIN customers, maximizing the business life cycle and return on investment.
Our Mission and Vision
Our mission is to deliver tangible improvements in our clients' operational quality and effectiveness, increasing customer satisfaction and reducing costs. Our vision is to be a global leader in innovative solutions for sales, marketing and operations.
Our Values
Flexibility
We strive to stay at the forefront of emerging trends and technologies.
Agility
We are dedicated to providing high quality solutions that exceed our customers' expectations.
Cost Efficient
We work closely with our clients to understand their needs and offer customized solutions.
Why Xtendo Group?
At Xtendo, we work with you to understand your needs and anticipate your challenges, using generative AI and data analytics to deliver insights and informed decisions. We stand out for our deep, personalized engagement, our ability to solve problems, and our ability to identify opportunities for improvement and growth.
Increase NPS and sales with our high-performance teams
+20 years of experience solving the business challenges of leading corporations and SMEs worldwide have allowed us to develop human teams that achieve the best KPIs in the industry. Confirm this by accessing the success story with Microsoft.
Beat any cost proposal with us and improve your return on investment
Our solutions reduce your costs by more than 50% immediately, while doubling productivity per agent by more than 100% and increasing NPS by 50%. Check out the PedidosYa success story. Check out the Pedidos Ya success story.
Gain time to market and manage peaks with our highly flexible Nearshore schemes
Implement with us flexible, fast and effective responses to your sales, marketing and customer and channel experience needs. And get training and activation times for new CX Agent teams in less than 3 days. Confirm it by accessing the success story with Tottus Supermarkets.
With Xtendo, you will achieve greater quality and effectiveness in your commercial and operational areas
International solutions for CX and Commercial Operations with extensive experience in America and Europe
Years of Experience
Focused on commercial and operational solutions for leading global companies and innovative SMEs.
Countrys
Successful projects carried out in Latin America, Brazil, the USA and Spain.
Experts and Professionals
Multidisciplinary teams that speak English, Portuguese and Spanish.
Global Coverage
Xtendo Group has a presence in more than 25 countries, including Latin America, Brazil, the United States and Spain, allowing us to offer global solutions with a local focus.
Toronto
Miami
Sao Paulo
Montevideo
Paris
Barcelona
Manila
Canarias
Clients who demand the best way to do it
More than 20 years of experience carrying out successful sales, marketing and experience initiatives for multinational companies, as well as for SMEs that aspire to lead their industry
Memberships and Certifications
Achievements that reflect our commitment to excellence
Corporate Social Responsibility (CSR)
At Xtendo Group, we firmly believe in the importance of giving back to the community part of what we receive.
That is why we have committed to supporting foundations that make a real difference in the lives of those who need it most.
Through our donations, we contribute to the well-being of children with cancer, helping these foundations to offer them the treatment and support necessary to face their fight with dignity and hope.
