How to ensure your business better manages the potential risks of cyber-attacks and outages
And provides better service continuity than your competition. In today’s business world, the only sure thing is change. In the last five years, we have experienced a succession of disruptive events: pandemics, geopolitical conflicts, natural disasters, economic crises and cyber-attacks.
What does Work-Life Balance mean in the post-pandemic era?
April 2, 2021 The reconciliation of family and work life is essential in the current context, with a health crisis impacting people’s private and professional lives. It is increasingly necessary for company teams to achieve a balance that allows them
The Benefits of Customer Experience in Leading B2B Companies.
June 16, 2021 By Matias de Zan, Team Management and Performance Control at Xtendo Group,and Sabrina Aldayturriaga, Team Management at Xtendo Group Leading companies worldwide have made a significant shift in their approach recently, especially after the impact of the
How to Convey the Goals of Remote Teamwork?
February 9, 2022 The pandemic presented an unprecedented challenge in labor history: remote work. In this context, this alternative has proven to be an important tool in ensuring the operational continuity of businesses. The benefits are clear and visible to
CRM and Artificial Intelligence: How They Can Drive Your Company’s Growth
February 3, 2025 In an ever-evolving business environment, customer service agents are at the core of an exceptional experience. Tools such as CRM systems and artificial intelligence for businesses do not replace this human connection; rather, they enhance it. These
What is Customer Experience, and How Can It Transform Your Business Results?
January 24, 2025 In today’s business landscape, Customer Experience (CX) is no longer an abstract concept—it has become a key factor for success. More and more companies recognize that an effective CX strategy not only enhances customer satisfaction but also
How AI-Powered Chatbots with a Human Touch Drive Your Business Forward
January 21, 2025 In a world where immediacy and personalization are essential, businesses need efficient solutions that maintain a human-centered approach to customer service. AI-powered chatbots for businesses stand out as indispensable allies, leveraging generative artificial intelligence to provide fast
The Profitability of Your Business May Depend on the Impact of Online Customer Service
December 9, 2024 In today’s digital world, online interactions are not only frequent but essential for business competitiveness. Online customer service is a critical factor that can determine the success or failure of any business, regardless of its size. Efficient
Ecommerce Management: How Outsourcing Can Boost Your Online Sales
November 30, 2024 E-commerce is booming. More and more people are opting for the convenience of online shopping, leading to exponential growth in the number of online stores. However, managing a successful eCommerce business is no easy task. It requires
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