How to Create Optimal B2B Customer Experiences
March 31, 2022 By Matias de Zan, Team Management at Xtendo Group If there is one model that has evolved over time, and even more so with the digitalization of processes following the pandemic, it is B2B (business to business).
How ABM (Account-Based Marketing) Will Help You Activate Your Sales Quickly
April 10, 2022 By Diana Marcela Cardona, Project Management at Xtendo Group There is a methodology that B2B companies are developing to reach their potential customers and run campaigns to attract and engage with them. This is account-based marketing (ABM),
Why is it so important to improve the quality of customer service processes?
April 28, 2022 By Sharon Jazmín Ardila, Alix Osorio, and Angie Rosas, Quality Assurance,along with Matías De Zan, Senior Team Management at Xtendo Group. One of the company’s central goals is to achieve full customer satisfaction, which requires providing error-free
The Importance of Real-Time Information in Customer Service
May 17, 2022 By Carolina Ortega, Teams Management at Xtendo Group Companies that invest in their customer service achieve stellar results that allow them to exponentially accelerate their businesses, as reflected in data published in The State of CX Maturity
Benefits of Robotic Process Automation (RPA)
July 18, 2022 Did you know that in the coming years, more than 45% of work activities are expected to be automated? Every day, new data is generated and managed by technology. To handle this, it is essential to have
Staff Augmentation: Everything About the Method for Increasing Personnel
September 7, 2022 What is Staff Augmentation? Staff augmentation is the process of hiring niche specialists and staff for a company based on specific needs and requirements. The staff augmentation strategy is used by companies to staff their projects and
Supplier Payment Management: Automation Reduces Friction and Complications
January 27, 2023 A strong relationship with the value chain is essential for achieving good business results and staying competitive. One of the points of friction between companies and suppliers arises from managing invoices to be paid: poorly prepared or
Automation: The Key Ally in Reducing Collection Costs
February 25, 2023 Numbers, piles of paperwork, multiple information sources, various clients with different payment terms and regulations—more numbers… Despite the critical yet complex role that collections departments play in companies, much of their efforts get lost in repetitive, manual
How a Great Customer Experience Drives Sales Growth in a Company
April 3, 2023 The numbers are staggering: global e-commerce revenue is expected to exceed $8 trillion by 2026, according to market research portal Statista. Considering that total revenue in 2021 was $5 trillion, this represents an expected 56% growth in
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