May 11, 2023 The whole is definitely much greater than the sum of its parts. Automation takes the concept of synergy to its highest expression. An RPA (Robotic Process Automation) project brings numerous benefits to companies: increased productivity, enhanced process

August 16, 2023 By Daniela Castro, Teams Management at Xtendo Group Much has been said about the adaptability of the retail industry. It is highly likely that the sector’s landscape will change significantly over time, making flexibility one of the

September 6, 2023 By Matías De Zan, Senior Teams Management at Xtendo Group In today’s dynamic financial world, banks and fintech companies face the challenge of providing high-quality, secure services to their customers while adapting to the growing demand for

September 19, 2023 In a previous article, we discussed the benefits that automating collections processes brings to an organization. These include a significant reduction in costs, an improved employee experience—allowing them to shift from routine, repetitive tasks to more meaningful

September 24, 2024 By: Josefina Barbero, Human Capital Lead at Xtendo Group BPO In the digital era, Artificial Intelligence has evolved from being a simple tool to becoming a strategic pillar in talent management. Companies are beginning to recognize the

September 30, 2024 By: Francisco Eliassen, EMEA Sales Manager at Xtendo Group BPO In an increasingly competitive business environment, customer retention has become a key factor for long-term success. As technology evolves, artificial intelligence (AI) has emerged as an essential

October 9, 2024 By: Matias De Zan, Senior Customer Manager Operations at Xtendo Group In this new era, the implementation of services powered by generative AI will create a significant gap between companies that succeed in delivering high-quality customer experiences

November 2, 2024 Generative Artificial Intelligence has revolutionized many business areas, especially in Customer Service, with a significant impact on Inbound Services. Consumers expect quick responses, effective solutions, and a personalized service experience tailored to their individual needs. This is

November 16, 2024 Efficient inventory management is crucial for success in e-commerce. Without proper control, online stores face challenges such as product shortages, stock errors, and unnecessary costs. This is where online inventory becomes indispensable: this tool allows businesses to