November 23, 2024 By: Leidy Viviana Castiblanco Méndez, Business Support Manager In today’s business environment, administrative process automation has become an essential need for companies looking to optimize their customer service. Implementing advanced technology, such as artificial intelligence and chatbots,

November 30, 2024 E-commerce is booming. More and more people are opting for the convenience of online shopping, leading to exponential growth in the number of online stores. However, managing a successful eCommerce business is no easy task. It requires

December 9, 2024 In today’s digital world, online interactions are not only frequent but essential for business competitiveness. Online customer service is a critical factor that can determine the success or failure of any business, regardless of its size. Efficient

February 3, 2025 In an ever-evolving business environment, customer service agents are at the core of an exceptional experience. Tools such as CRM systems and artificial intelligence for businesses do not replace this human connection; rather, they enhance it. These

January 24, 2025 In today’s business landscape, Customer Experience (CX) is no longer an abstract concept—it has become a key factor for success. More and more companies recognize that an effective CX strategy not only enhances customer satisfaction but also

January 21, 2025 In a world where immediacy and personalization are essential, businesses need efficient solutions that maintain a human-centered approach to customer service. AI-powered chatbots for businesses stand out as indispensable allies, leveraging generative artificial intelligence to provide fast

January 5, 2022 by Roxana Tanita Miguel, Contributing Editorat Xtendo Group Times of transition or change alter the type of relationship companies have with their customers. In these contexts, content marketing takes on greater importance because it is implemented with