Customer Experience, Beyond the ExpectationsTurn every interaction into a memorable experience that fosters loyalty and growth
We design experiences that leave their mark
Boost customer satisfaction and strengthen your brand
Customer Experience (CX) is a customer’s overall perception of a brand, based on all interactions throughout the customer lifecycle. Good CX involves providing exceptional service that meets and exceeds customer expectations, thereby fostering loyalty and business growth.
Respond to every lead and customer
Capture every opportunity: guaranteed timely response. Don't lose business.
Your business works 24/7
Uninterrupted operations all year round. Serve customers and generate sales at any time.
Increase in conversion rate
Increase your conversions by up to 21 times. Optimized solutions to maximize results.
24/7 Live Chat
Fusión ideal de atención humana e IA. Soporte continuo que combina calidez y eficiencia.
Leading quality contact center
Recognized customer service excellence. Superior experience for your users.
No commitments or hidden fees
Complete transparency in our services, no surprises.
CRM integration included
Integrate our solutions with your CRM system for efficient customer relationship management
Why Xtendo Group forCX for SMEs?
With our CX solution for SMEs, optimize your conversations with 24/7 chat
At Xtendo, we combine human warmth and AI for optimal interactions and exceptional experiences. We improve satisfaction and loyalty, turning every interaction into an opportunity for growth. We use advanced technologies to understand needs, anticipate problems and offer personalized solutions, creating brand advocates.
With Xtendo, you will achieve greater quality and effectiveness in your commercial and operational areas
International solutions for CX and Commercial Operations with extensive experience in America and Europe
Years of Experience
Focused on commercial and operational solutions for leading global companies and innovative SMEs.
Countries
Successful projects carried out in Latin America, Brazil, the USA and Europe.
Experts and Professionals
Who speak English, Portuguese, Spanish among other languages
Clients who demand the best way to do it
Let's talk
Achieve greater quality and effectiveness in your operational areas
Xtendo Podcast
Xtendo Blog
Business content produced for you by our Team of Professionals
What does Work-Life Balance mean in the post-pandemic era?
April 2, 2021 The reconciliation of family and work life is essential in the current context, with a health crisis impacting people’s private and professional lives. It is increasingly necessary for company teams to achieve a balance that allows them
The Benefits of Customer Experience in Leading B2B Companies.
June 16, 2021 By Matias de Zan, Team Management and Performance Control at Xtendo Group,and Sabrina Aldayturriaga, Team Management at Xtendo Group Leading companies worldwide have made a significant shift in their approach recently, especially after the impact of the
Xtendo Analyzes “The Future of Work” After the Pandemic
June 30, 2021 By Fernando Rodríguez Cabanelas, HR Operations Director at Xtendo Group The Coronavirus pandemic accelerated processes in labor markets worldwide. Various areas of work had to change the ways of managing and communicating within a department. Empathy plays
