Boost your eCommerce with online store management and outsourcing solutionsManage inventories, customer service and orders with maximum efficiency

Online Store Management, eCommerce Support and Outsourcing

Technology and experience to optimize every aspect of your eCommerce

eCommerce support and outsourcing are key to online success. We manage inventory, customer service, orders and data analysis, allowing companies to focus on their core business.

We offer platform management, logistics optimization and use of advanced technology for maximum efficiency.

Support Solutions and
eCommerce Outsourcing

Optimize your eCommerce with expert support, online store management and efficient operations for continued growth

Inventory Management

Inventory management and control to maintain optimal stock.

Digital Marketing Strategies

Planning and executing tactics to improve online presence.

Discover how our solutions can transform your business

Order Processing

Handling and tracking orders from receipt to delivery.

Logistics Optimization

Process improvement to ensure efficiency in the supply chain.

24/7 Customer Service

Through multiple channels

Data Analysis

Collecting and interpreting data to make informed decisions.

Personalized service

To resolve customer questions and problems.

Key Benefits of Our eCommerce Support

Improve efficiency, reduce costs and focus on growth with our specialized ecommerce support

Greater Operational Efficiency

Free up internal resources while our experts manage day-to-day operations.

Cost Reduction

Process optimization that reduces operating costs and increases profitability.

Logistics Optimization

Improvement of logistics processes for efficient and continuous operation.

Customer Satisfaction

Improve user experience with efficient and personalized management.

Results that Support the Xtendo Experience

+ 0 % NPS

By hiring outsourced contact center services, combining the human talent of Xtendo Group with artificial intelligence chatbots. At the same time, a 110% improvement in productivity is achieved (success story of Xtendo Group with PedidosYa).

0 % is the retention rate

For companies that apply outsourcing strategies, combined with omnichannel (ClickZ Statistics).

0 % savings

In the hourly value of the contact center after outsourcing the operation (success story of Xtendo Group with PedidosYa).

With Xtendo, you will achieve greater quality and effectiveness in your commercial and operational areas

International solutions for CX and Commercial Operations with extensive experience in America and Europe

+ 0

Years of Experience

Focused on commercial and operational solutions for leading global companies and innovative SMEs.

+ 0

Countries

Successful projects carried out in Latin America, Brazil, the USA and Europe.

+ 0

Experts and Professionals

Who speak English, Portuguese, Spanish among other languages

Clients who demand the best way to do it

Let's talk

Achieve greater quality and effectiveness in your operational areas

Xtendo Podcast

#4 - Raúl Cornejo: Enhancing the Customer Experience in E-commerce at Elektra

26 September 2024

#3 - Jose Milton Buitrón: The Convergence of AI and Human Intelligence at Kimberly Clark

26 September 2024

Xtendo Blog

Business content produced for you by our Team of Professionals

What does Work-Life Balance mean in the post-pandemic era?

April 2, 2021 The reconciliation of family and work life is essential in the current context, with a health crisis impacting people’s private and professional lives. It is increasingly necessary for company teams to achieve a balance that allows them

The Benefits of Customer Experience in Leading B2B Companies.

June 16, 2021 By Matias de Zan, Team Management and Performance Control at Xtendo Group,and Sabrina Aldayturriaga, Team Management at Xtendo Group Leading companies worldwide have made a significant shift in their approach recently, especially after the impact of the

Xtendo Analyzes “The Future of Work” After the Pandemic

June 30, 2021 By Fernando Rodríguez Cabanelas, HR Operations Director at Xtendo Group The Coronavirus pandemic accelerated processes in labor markets worldwide. Various areas of work had to change the ways of managing and communicating within a department. Empathy plays