BPO solutions tailored to your business challenges
We love helping you achieve your goals, doing what we love to do.
BPO solutions tailored to your business challenges
We love helping you achieve your goals, doing what we love to do.
Software solutions and Cloud services
We design processes for your business to grow strong.
Software solutions and Cloud services
We design processes for your business to grow strong.
Winning teams in flexible modalities
Increase the profitability of your business with agile structures and better productivity, in BPO, online, staffing or in house. Talent without borders to increase your results.
Winning teams in flexible modalities
Increase the profitability of your business with agile structures and better productivity, in BPO, online, staffing or in house. Talent without borders to increase your results.
Clientes who endorse our work
More than 20 years of experience carrying out successful marketing and sales initiatives, both for multinational companies and SMEs that aspire to lead their fields.
Our collaborators are prepared to carry out the most demanding KPIs.
We work for leading companies that require the greatest creativity to solve their challenges and the best execution to achieve the desired results.
MEMBERSHIPS AND CERTIFICATIONS
Member of the Spanish Association of Experts in Customer Relations
COPC® Best Practices for Customer Experience Operations Training
Middle Management Training: Team Management
Advanced Team
Management Model
Improves Workforce
Management Processes
Successful CX and Business Management Training
Six Sigma Training
for Contact Centers
STUDY CASES
Caixa Federal do Brasil reduces its service costs in call centers by 59%, with the chatbots and IVR solution from Xtendo and Compuvox/ Maplog.
Customer industry
Financial services
Target Countries
Brazil
Type of contracted service
Implementation of Chatbots and IVR software
Target contacts
Bank customers
Tottus Supermarkets achieves an increase of 10 points in the NPS of its client portfolio in Chile, and an improvement of 5 points in the NPS of its clientele in Peru, in just 3 months of having contracted Xtendo BPO's CX services. The training and activation time for the new Xtendo CX Agents was only 3 days.
Customer industry
Retail
Target Countries
Chile y Perú
Type of service contracted
Contact Center
Target contacts
Application users
Microsoft Corp hires Xtendo to generate demand in Latin American SMEs, increasing year-on-year sales from this initiative by 56%.
Type of service contracted
Demand generation
Target Countries
Brazil, Latin America
Customer industry
Software
Target contacts
SME managers
Xtendo increases NPS by 35% by providing contact center services to Delivery Hero, while improving productivity by 110%.
Type of service contracted
Contact center
Target Countries
Latin America
Customer industry
Retail
Target contacts
Application users
Interbank automates its customers' experience by contracting an omnichannel solution that improves service availability for its 5,5 million customers, answering queries 7 days a week and 24 hours a day.
Type of contracted service
Automated omnichannel service with referral to CX Agents
Target Countries
Perú
Customer industry
Financial services
Target contacts
Bank Clients
Xtendo Blog and Podcast
Topics that add value to your business:
Generative AI: the era of customer service, the smart way
Driving Customer Retention: The Role of AI in Business Strategy.
#4 – Raúl Cornejo: Driving customer experience in e-commerce.
Generative AI and Talent Management: 5 Key Changes in Companies
