Quick AnswersFirst Level Support
Immediate solutions to maintain the operational continuity of your business
The First Step Towards Efficient Solutions
Minimize disruptions and improve satisfaction with proactive technical support
First Level Support is the initial point between users and the technical team. It handles common queries and problems, offering quick solutions to ensure operational continuity. Technicians resolve hardware, software and application issues, minimizing interruptions. Efficiency improves customer satisfaction and reduces downtime with a proactive approach.
Basic Problem Solving
Address and resolve common or low-level problems, such as general queries, access problems, or questions about the use of products and services.
Incident Log
Collect information about user requests, document issues, and provide a ticket number or reference for follow-up.
Escalation
When the issue is more complex or requires specialized knowledge, first-level support escalates it to the second level or a specialized team.
Using Tools and Scripts
Use guides, scripts, or tools designed to efficiently solve common problems.
Communication
Maintain clear communication with the user about the status of their request, the steps to follow, and provide temporary or permanent solutions.
Why Xtendo Group for First Level Support?
First Level Support is crucial for customer satisfaction and business continuity
At Xtendo, our 24/7 team provides fast and effective responses, using artificial intelligence to resolve incidents efficiently, reducing wait times and ensuring uninterrupted operations and satisfied users.
With Xtendo, you will achieve greater quality and effectiveness in your commercial and operational areas
International solutions for CX and Commercial Operations with extensive experience in America and Europe
Years of Experience
Focused on commercial and operational solutions for leading global companies and innovative SMEs.
Countries
Successful projects carried out in Latin America, Brazil, the USA and Europe.
Experts and Professionals
Who speak English, Portuguese, Spanish among other languages
Clients who demand the best way to do it
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