Platform Contact
Center Software
Centralize and enhance the management of your interactions with customers
Revolutionize your customer service experience
Advanced technology for more agile and personalized interactions
Contact Center Platform Software centralizes management of interactions across multiple channels (calls, emails, chats, social media).
With AI and data analytics, it improves efficiency and customer satisfaction.
It offers real-time tracking tools and is scalable for businesses of all sizes.
Benefits of Contact Center Software
Take your customer service to a new level
Improving Productivity
Increased agent efficiency through advanced tools and centralization.
Optimizing Customer Service
Ensuring that queries are handled in a timely and accurate manner.
Experts in Contact Center solutions that transform your business
Deep Performance Analysis
Reporting and analysis capabilities to identify areas for improvement and make informed decisions.
Personalization of Service
Improving customer satisfaction through personalized and efficient service.
Why Choose Xtendo for your Contact Center Platform Software?
Experts in Contact Center solutions that transform your business
At Xtendo, our omnichannel approach transforms your interactions with your customers, implementing advanced technologies and customized strategies for an integrated experience that reflects your company’s values.
We improve operational efficiency and guarantee fluid and satisfactory interactions.
By choosing to work with Xtendo, you are investing in innovation and customer understanding, exceeding their expectations.
Platform Implementation
Development and configuration of a centralized platform to manage all customer interactions.
Advanced Technology Integration
Using AI and data analytics to improve service efficiency and personalization.
Ongoing Support and Maintenance
Constant assistance to ensure optimal operation of the platform.
With Xtendo, you will achieve greater quality and effectiveness in your commercial and operational areas
International solutions for CX and Commercial Operations with extensive experience in America and Europe
Years of Experience
Focused on commercial and operational solutions for leading global companies and innovative SMEs.
Countries
Successful projects carried out in Latin America, Brazil, the USA and Europe.
Experts and Professionals
Who speak English, Portuguese, Spanish among other languages
Clients who demand the best way to do it
Let's talk
Achieve greater quality and effectiveness in your operational areas
Xtendo Podcast
Xtendo Blog
Business content produced for you by our Team of Professionals
What does Work-Life Balance mean in the post-pandemic era?
April 2, 2021 The reconciliation of family and work life is essential in the current context, with a health crisis impacting people’s private and professional lives. It is increasingly necessary for company teams to achieve a balance that allows them
The Benefits of Customer Experience in Leading B2B Companies.
June 16, 2021 By Matias de Zan, Team Management and Performance Control at Xtendo Group,and Sabrina Aldayturriaga, Team Management at Xtendo Group Leading companies worldwide have made a significant shift in their approach recently, especially after the impact of the
Xtendo Analyzes “The Future of Work” After the Pandemic
June 30, 2021 By Fernando Rodríguez Cabanelas, HR Operations Director at Xtendo Group The Coronavirus pandemic accelerated processes in labor markets worldwide. Various areas of work had to change the ways of managing and communicating within a department. Empathy plays
