Xtendo AI: Convert Conversations to Customers 24/7
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Agility and flexibility in the retail industry
by Daniela Castro, Teams Management at Xtendo Group Much is said about the adaptability of the industries of the Retail sector. It is very likely that the landscape of the sector will be very different in a long time and sustaining flexibility will be one of the permanent primary factors for retailers. In this article we
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Supplier payment management: automation avoids friction and complications
A good link with the value chain is essential to achieve good business results and stay competitive. One of the points of friction between companies and suppliers is given by the management of invoices to be paid: poorly prepared or lost documents, deficient controls over payments made, invoices that are processed late and are rejected close
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Staff Augmentation: all about the method to increase staff
What is staff augmentation? Staff augmentation -translated into Spanish as “increase in staff”- is the process of hiring niche specialists and staff for a company, based on your specific needs and requirements. The staff augmentation strategy is used by companies to successfully staff their project and meet submission deadlines. This technique includes the evaluation of the collaborators and
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Benefits of Robotic Process Automation (RPA)
Did you know that in the coming years it is estimated that more than 45% of work activities will be automated? Every day new data is generated and managed by technology. For this, it is essential to have software that can be executed virtually and is in charge of automating recurring tasks of any business. This ranges from
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Importance of real-time information in customer service
by Carolina Ortega, Teams Management at Xtendo Group Companies that invest in their customer service have stellar results that allow them to accelerate their business exponentially, as reflected in the data published in The State of CX Maturity 2021 . After the abrupt presence of the pandemic, there is a sector that, together with technology, is gaining
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Why is it so important to improve quality in customer service processes?
By Sharon Jazmín Ardila, Alix Osorio and Angie Rosas, Quality Assurance together with Matías De Zan, Senior Team Management at Xtendo Group. One of the central goals of the company is to achieve the complete satisfaction of its customers, for which it must provide a service without errors by investing not only in its goods/services, but
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