BPO solutions
With Xtendo you acquire, retain and satisfy customers and channels.
Customer & Partner Experience
The Customer Experience (CX) is a totality of cognitive, affective, sensory and behavioral responses of the consumer during all stages of the consumption process, including the pre-purchase, consumption and post-purchase stages.
The Partner Experience (PX) is a measure that companies can use to assess the health and profitability of their various relationships with partners and resellers. Therefore, PX is a useful metric to guide their actions, evaluate their impact and build the most fruitful relationships.
If you want to improve the relationship with your customers and partners so that they are true ambassadors of your brand, you can count on us to make it possible.
Customer & Partner Experience
The Customer Experience (CX) is a totality of cognitive, affective, sensory and behavioral responses of the consumer during all stages of the consumption process, including the pre-purchase, consumption and post-purchase stages.
The Partner Experience (PX) is a measure that companies can use to assess the health and profitability of their various relationships with partners and resellers. Therefore, PX is a useful metric to guide their actions, evaluate their impact and build the most fruitful relationships.
If you want to improve the relationship with your customers and partners so that they are true ambassadors of your brand, you can count on us to make it possible.
Customer Success
Customer Success is the business method that ensures that users achieve the desired results while using their product or service. An effective Customer Success strategy often results in decreased customer churn and an increase in sales opportunities.
The goal of Customer Success is to make the customer as successful as possible, which in turn improves the lifetime value of the customer for your business.
At Xtendo, we take care of designing a Customer Success strategy tailored to your business, also providing you with technological solutions and the advice of a specialized team.
Pipeline Management
A Pipeline Management is a series of pre-established steps that helps you generate opportunities and turn them into sales. In this sense, it involves the monitoring and management of each sales opportunity at each stage, until the successful closing of a contract that generates income. Thus, successful pipeline management is crucial to maintain a healthy level of sales.
Maintain opportunities by advancing through the sales flow with Xtendo Pipeline Management solutions.
Pipeline Management
A Pipeline Management is a series of pre-established steps that helps you generate opportunities and turn them into sales. In this sense, it involves the monitoring and management of each sales opportunity at each stage, until the successful closing of a contract that generates income. Thus, successful pipeline management is crucial to maintain a healthy level of sales.
Maintain opportunities by advancing through the sales flow with Xtendo Pipeline Management solutions.
Digital Demand Generation & Content Marketing
Digital demand generation is the practice of driving qualified traffic to your websites and social media. The more qualified traffic reaches your digital assets, the more you can convert to customers. There are many ways to generate demand digitally; for all of them, it is essential to define valuable content for your audiences.
At Xtendo, we can help you define your content plan and achieve the best demand generation results, by taking advantage of the most appropriate digital media and tactics for your company.
Through-Partner Sales
A complete sales strategy includes alliances with third parties to market your products or services, such as wholesale distributors, managed service providers or value-added resellers.
A direct representative sells only your company’s products and services, while a business partner typically represents multiple vendors. Therefore, a partner can often integrate a broader solution for clients. This is beneficial for everyone: your product or service achieves incremental sales and the customer obtains a complete and personalized solution.
Provide your partners with the effective methodologies and tools of Xtendo to generate demand and increase sales. Their success will also be that of your brand.
Do you know that when your partners are happy with your solutions, they transmit it to the final consumer, achieving a promotion of your brand of unmatched power?
Full-Cycle Sales
Not all companies have the same sales cycle since it depends on the industry, the market, and the type of clients they are targeting. For this reason, your company needs to run Full-Cycle Sales tailored to its needs and your partners.
Thinking about it in time will allow you to know the steps and tasks that your commercial department must carry out until the closing of a contract, forming the correct team structure and considering the training that your representatives and partners must have. Also, you will be able to analyze the team’s performance and define the indicators to be displayed to optimize sales and achieve better and better performance.
At Xtendo, we create and develop the sales cycle for your company thinking about your solutions and markets, your commercial talents and partners, so that all management is measurable and optimizable, taking your business to the next level of growth.
Training & Coaching of Teams and Channels
A well-trained sales team can generate new opportunities that are reflected in great profits for your company. The people who make up your team represent your brand to the world, and their actions can be the difference between a loyal customer of your company or faithful to your competition.
Xtendo University is our training and coaching unit, in which we help executives to increase demand, sales and the satisfaction of their clients and partners.
Technical Sales & Support Services
Technical sales and support service engineers are often the key point of contact for customers, answering inquiries and requests for assistance, providing technical advice, and demonstrating how to use new products and services.
Typical job responsibilities include identifying new business, arranging trade visits, giving demonstrations, presentations, and training to help clients discover and understand products and services, preparing bids, proposals and quotes, serving as liaison with existing clients, providing assistance and after-sales support.
Ensure the satisfaction of your company’s customers with Xtendo solutions, while maximizing sales in your installed base.
Back Office & Operations Services
Hire the ideal collaborators for your company, willing to represent it as if it were their own – regardless of their geographical location – in a simple, proven and risk-free way.
We carry out the selection process based on the needs of your company, choosing the most suitable people and compatible with the values you are looking for.
We have an exclusive reserve of qualified professionals who update their knowledge every day.
Reduce your costs and hiring times, expand your infrastructure and break down physical barriers. Trust Xtendo for an excellent service.
Customer & Partner Success Teams
Companies whose talents focus on the successful experience of their customers and partners achieve higher sales results and a high volume of loyalty. If you want them to choose you for this great differential, count on us to put together the best Customer & Partner Success team. We will accompany you from the selection of suitable personnel, highly motivated and committed to the values of your organization, to constant training and periodic evaluations that ensure excellent levels of performance.
Let your company’s incredible customer service, made up of independent agents, prepared and willing to deliver value in each contact, speak for itself.
