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Administrative Automation in Customer Service: Improvement with Artificial Intelligence and Chatbots

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By: Leidy Viviana Castiblanco Méndez, Business Support Manager In today’s business environment, the automation of administrative processes has become an imperative need for companies seeking to optimize their customer service. Implementing advanced technology, such as artificial intelligence and chatbots, not only reduces workloads, but also significantly improves team productivity. In this article, we explore how […]

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Generative AI: the era of customer service, the smart way

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By: Matias De Zan, Senior Customer Manager Operations at Xtendo Group In this new era, the implementation of services powered by generative AI will make a big difference between companies that manage to deliver high-quality customer experiences and those that fail to adopt AI. Those companies that manage to bridge this gap will radically transform

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Driving Customer Retention: The Role of AI in Business Strategy.

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By: Francisco Eliassen, EMEA Sales Manager at Xtendo Group BPO In an increasingly competitive business environment, customer retention has become a key factor for long-term success. With the evolution of technology, artificial intelligence (AI) has emerged as an essential tool for improving customer experience, optimizing processes and ultimately increasing customer loyalty. Below, we explore how

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Generative AI and Talent Management: 5 Key Changes in Companies

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By: Josefina Barbero, Human Capital Lead at Xtendo Group BPO In the digital era, Artificial Intelligence has ceased to be a simple tool to become a strategic pillar in talent management. Companies are beginning to recognize the value that AI brings to all aspects of the employee lifecycle, from recruitment to development and retention. In

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Barriers and Challenges on the Path to Automating Collections

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In a previous article, we discussed the benefits that automation brings to an organization in relation to its collection processes. These benefits include a significant reduction in costs, an improved experience for employees who no longer have to perform routine and repetitive tasks, allowing them to focus on more meaningful or higher-value activities for the

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Banks and Fintech: Benefits of BPO and the Implementation of PCI DSS Security Standards

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By Matías De Zan, Senior Teams Management at Xtendo Group In today’s dynamic financial world, Banks and Fintech face the challenge of providing high-quality and secure services to their customers, while adapting to the growing demand for remote work.  To achieve these goals, many of these institutions are turning to Business Process Outsourcing (BPO) and

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Xtendo Group is a BPO/ Contact Center multinational company of 1,000 professionals and experts with more than 20 years of trajectory, with an international experience providing solutions for customer and channel management, and for the support of commercial operations.

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