by Daniela Castro, Teams Management at Xtendo Group Much is said about the adaptability of the industries of the Retail sector. It is very likely that the landscape of the sector will be very different in a long time and sustaining flexibility will be one of the permanent primary factors for retailers. In this article we […]
Agility and flexibility in the retail industry Read More »
A good link with the value chain is essential to achieve good business results and stay competitive. One of the points of friction between companies and suppliers is given by the management of invoices to be paid: poorly prepared or lost documents, deficient controls over payments made, invoices that are processed late and are rejected close
Supplier payment management: automation avoids friction and complications Read More »
What is staff augmentation? Staff augmentation -translated into Spanish as “increase in staff”- is the process of hiring niche specialists and staff for a company, based on your specific needs and requirements. The staff augmentation strategy is used by companies to successfully staff their project and meet submission deadlines. This technique includes the evaluation of the collaborators and
Staff Augmentation: all about the method to increase staff Read More »
Did you know that in the coming years it is estimated that more than 45% of work activities will be automated? Every day new data is generated and managed by technology. For this, it is essential to have software that can be executed virtually and is in charge of automating recurring tasks of any business. This ranges from
Benefits of Robotic Process Automation (RPA) Read More »
by Carolina Ortega, Teams Management at Xtendo Group Companies that invest in their customer service have stellar results that allow them to accelerate their business exponentially, as reflected in the data published in The State of CX Maturity 2021 . After the abrupt presence of the pandemic, there is a sector that, together with technology, is gaining
Importance of real-time information in customer service Read More »
By Sharon Jazmín Ardila, Alix Osorio and Angie Rosas, Quality Assurance together with Matías De Zan, Senior Team Management at Xtendo Group. One of the central goals of the company is to achieve the complete satisfaction of its customers, for which it must provide a service without errors by investing not only in its goods/services, but
Why is it so important to improve quality in customer service processes? Read More »
by Stefanny Ramirez, Teams Management at Xtendo Group With teleworking, the work environment changed. In many companies, the workload increased, notably affecting their employees, as reflected in a study by the company Mandomedio , who were in charge of evaluating how the professional and emotional situation is currently perceived. Keep reading to know more. The study was carried out in various
Emotional well-being: leadership styles for work teams of the new generation Read More »
by Melisa Vidal, Programs Director at Xtendo Group The pandemic posed an unprecedented challenge in labor history: telecommuting. In this context, this alternative has proven to be an important tool to guarantee the operability of companies. The benefits are clear and visible to all, the reduction of travel time and the possibility for collaborators to
How to convey the objectives of remote teamwork? Read More »
by Matias De Zan, Senior Team Management at Xtendo Group Are you measuring the satisfaction of your customers? If the answer is no, let me tell you that you are missing valuable opportunities within the company and the strategies that are developed to bet on its growth are not being analyzed. In times where the
Key indicators to ensure the satisfaction of your customers Read More »
by Diana Cardona, Project Managementat Xtendo Group Learn about some of the most important points to complete a project successfully as well as the skills that a Project Manager needs to function professionally. What is project management? When we speak of “project management” within the business and private sphere, it refers to the planning, execution
The six keys to managing a successful project Read More »
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