Interbank automates its customers' experience by contracting an omnichannel solution that improves service availability for its 2 million customers, answering queries 7 days a week and 24 hours a day.
Through all social networks and web
Facebook, Instagram, WhatsApp, Web
550,000 cases attended per month
24x7 services availability with our omnichannel solution.
Improved customer experience
In care standards and response reliability
Customer industry
Financial services
Type of contracted service
Automated omnichannel service with referral to CX Agents
Target Countries
Perú
Target contacts
Bank Clients
Interbank is one of the four leading banks in Peru with 2 million clients. To carry out the challenge of improving the attention of its users, we demonstrate the value of our Omnichannel proposal for Automated Attention. We were chosen from 5 vendors through a demanding RFP process. Xtendo Group worked on the project together with XTR, its partner in Peru since 2019.
We implemented an Omnichannel Platform of www.S1Gateway.com that allows intelligent routing of digital channels with high levels of security (GDPR, ISO 9001, ISO 27001 & PCI certifications). We work on the integration of processes and backends, and their related data, in a single business report. All these advances made it possible to facilitate the planning and management of the Bank’s clients.
With this project we contribute to the successful digital transformation strategy of Interbank, which in 2022 won the “Bank of The Year Award” from the prestigious magazine www.LatinFinance.com
